Frequently Asked Questions (FAQ)


1. Order

  • Q1.How can I order?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q2.I ordered, what happens next?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q3.Is there a minimum order?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

2. Shipping

  • Q1.Who sends the products?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q2.I'm not often at home, can I also deliver some where else?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q3.Can I also order outside of Addis Ababa?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q4.When does my order arrive?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q5.I could not pick up the package and it was sent back, so what?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

3. Payment

  • Q1.How can I pay?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q2.When do I have to pay?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

4. Return

  • Q1.The packge arrived, but there are missing products, what now?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q2.One or more products have been damaged during transport, and now?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q3.I sent an e-mail, but I do not get an answer, why?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

  • Q4.I do not like the products and I want to send everything back. How do I do that?

    You can order in our online shop. To do this you create an account and then you can happily go shopping.

100% Secure delivery without contacting the courier

100% Money back

Non-contact shipping

Free delivery for order above $200